UPM specializes in high-net-worth mortgage solutions, delivering seamless lending experiences for borrowers and financial advisors. As demand surged, traditional mortgage processing methods revealed operational inefficiencies, limiting growth and affecting customer experience.

The Challenge

UPM faced operational bottlenecks that slowed down mortgage processing resulting in Capped Productivity

• Loan processors could only handle 7-10 loans per month due to manual document review and condition clearing.
• High processing times led to delayed approvals, impacting borrower experience.
• Manual data entry and compliance checks introduced human errors, increasing rework and compliance risks.

With a growing pipeline and a need for scale, UPM sought an innovative solution that could automate critical processes while maintaining precision and compliance.

Solution

AI-Powered Mortgage Processing Agent

UPM deployed the AI Mortgage Processing Agent, which revolutionized workflows by automating manual intensive tasks:

• Automated Document Processing – AI extracts and verifies data from borrower documents in seconds, eliminating hours of manual work.
• Instant Compliance Checks – Ensures regulatory adherence without human intervention.
• Scalability Without Overhead – Loan processors now handle up to 30 loans per month—3X the previous capacity.
• Cost Reduction – Automation saves 25 basis points per loan, reducing operational expenses.